Frequently Asked Questions

Index

General Shirt help

Shipping and Payment Help

Other Questions

General Shirt help

1. What Type of material is used to make the shirts?

The shirts are made of 100% Pre-Shrunk Hand Spun Heavy Cotton; a dense higher quality thick cotton fiber. This means that the shirt will not shrink after you wash it and will withstand regular wear.

2. Do shirt sizes run small or big?

The shirts run true to size and fall to a length just below the belt. When you order an XL shirt, it will be just that. Also remember when ordering, sizes are measured by width, NOT height.

3. Are the shirts pre-shrunk?

Yes, the shirts are Pre-Shrunk.

4. I donít see my size; when will you have it in stock?

Every day we are tracking customersí requests and feedback, researching and adding new sizes such as taller tees, wider and smaller. You may not see the size you want now but continue to check back often and you soon will!

5. What if my hand set Crystal décor falls off?

Wear and tear is expected to show on all clothing items. Because of this, we cannot guarantee the crystal will stay affixed throughout the life of your Im So Burgh Tee. All crystals are hand set with high grade adhesive to assure you DO get a general expectancy of life out of the shirt and its decor!

6. Do you carry baby sized tee-shirts?

The current kidsí shirts are available in youth sizes XS-XL only. They generally fit adolescents and older toddlers. More youth and baby sizes will be made available in the future.

7. Why are certain shirts only seasonal?

We release certain items at different times of the year to coincide with the events, moods and moments of that season. We like to keep things fresh and new so check back often to take part in exclusive offers and get yours before they are gone.

Shipping and Payment Help

8. Can I order more than one shirt?

You can order as many shirts as you would like. Simply click the “Add to Cart” button next to the items you would like to order. A second window will open displaying your shopping cart and the items you have selected. You may view and edit your shopping cart before proceeding to checkout. Please note, all orders of 25+ tee-shirts are considered bulk. Please refer to “Bulk Order” information listed below for more details.

9. When will my order be shipped?

All orders will be shipped and delivered within 2-4 weeks.

10. What if I do not have a PayPal account?

Once you confirm your order after reviewing the items in your shopping cart, select the yellow “Proceed to Checkout” button in the bottom right hand corner of the page. You will then be directed to the payment screen where you can either click the “CREDIT/DEBIT” option on the left of the screen or the “PayPal” option on the right of the screen.

11. Do you accept all major credit cards?

YES, we accept all major credit and debit cards.

12. What is your return policy?

We do not accept returns on opened merchandise. Each shirt is individually wrapped to assure that it is fresh, unique and untouched. We will accept exchanges ONLY on unopened returns of the same color and style.

13. Do you accept money orders or checks?

YES, we accept money orders and checks. To pay using check or money order you must submit a request for an order form at IMSOBURGH@GMAIL.COM. An order form will be forwarded to you. You must then print and fill out the order form and mail it with your check or money order made payable to MCM to:
Attn: MCM
P.O. Box 3224
Pittsburgh, PA 15120

*Please note your order will not be shipped until your payment has been received and processed. This may take 2-4 weeks.*

14. Is there an additional shipping cost for larger shirts?

There are no additional shipping charges for sizes S-3XL. When we introduce fuller and taller sizes, a fee for added shipping weight will be added accordingly.

15. Do you ship internationally?

Yes, we do ship internationally. Customers are responsible for all international shipping costs.

Other Questions

16. How do I contact you with a question?

You can email us at IMSOBURGH@Gmail.com

17. Do you do bulk orders?

Yes, we do take bulk orders. Bulk orders consist of 25+ shirts. Please E-Mail us at IMSOBURGH@GMAIL.COM for further details.

18. Do you donate or give discounts for charities and events?

We are always looking for ways to give back to the People and to Communities. All inquiries are on a case by case basis. Please email all donation requests to IMSOBURGH@GMAIL.COM to see if and how MCM and IMSOBURGH can be a part of your event.

19. Do you have discount codes, promotions and coupons?

We post regular discounts and promotions at IMSOBURGH.Com. Visit often and keep an eye out for your next opportunity to save!

20. Do you take suggestions?

Of course. We are always interested in hearing feedback from our dedicated customers. Please feel free to email us at IMSOBURGH@GMAIL.COM or send us a letter at:
Attn: MCM
P.O. Box 3224
Pittsburgh, PA 15120

21. Do you do special orders for colors not shown?

Unfortunately, we do not do special orders for colors not shown because we are constantly updating colors and styles per season. Check back often to see what new items become available.

22. Do you personalize shirts?

Sorry, but because of the volume of orders we fill, we are unable to personalize shirts at this time.